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We gather and use certain information about individuals to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

Key Details

This website privacy policy describes how Cobana Energy Ltd protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

Our Full Contact Details Are:

Phone: 01923 729 329
Email: [email protected]
Address: AGF House, 3-5 Rickmansworth Road, Watford, WD18 0GX

Change To Our Privacy Policy Notice

This policy is updated from time to time. The latest version is published on this page.


This website privacy policy was updated on: 11/08/2021


Questions, comments, and requests regarding this privacy notice are welcomed by using the contact details above.


Please note that you have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

What Data Is Collected

We may collect the following information:

  • Name & Job Title
  • Contact Information Including Email Addresses
  • Demographic Information e.g Postcode
  • Other Information Relevant To Client Enquiries

How We Collect Personal Data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved product and services.

Specifically, we may use data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
  • To contact you via email, telephone, or post for market research reasons

Controlling Information About You

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
    If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
  • Sign into our website and change your opt-in settings
  • Send an email to [email protected]
  • Write to us at: Greenhill House, 26 Greenhill Crescent, Watford, WD18 8JA

We will never lease, distribute, or sell your personal information to third parties unless we have your permission, or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1988.


Category Of Personal Data Purpose Lawful Basis Of Processing

Title, first name, surname,email address,
telephone number, mobile number & address. Any other personal data you provide us with

To provide you with price requests and to contact you in relation to utility renewals.

It is in our legitimate interests to use this information to deliver our service to you and ensure you are aware when your current utility contract expires.

Meter number, meter serial number & business address

To undertake the following searches with GB Group Services (and other similar third-party data providers from time to time) (where applicable):


  • With your address to find a meter number associated with that address;
  • With your meter number to check it is associated with the business address we hold;
  • Using your meter serial number to confirm your meter number

It is in our legitimate interests to undertake these searches to ensure we have an accurate meter number for you. This is to provide you with a realistic indication of prices available to you and to ensure it matches your business address.
Consent - you will be provided with a clear choice to participate in these features and you will have the right to withdraw consent at any time.

Disclosure Of Your Information

We will always hold your information securely and will not disclose your personal data other than as explained above. However, there may be circumstances where we need to share data as below.

  • Where we are legally required to disclose the information. This includes sharing the personal data with tax authorities and law enforcement agencies for the purposes of the prevention and detection of crime.
  • Where we need to disclose the personal data for the purpose of or in connection with any legal proceedings, or for the purpose of obtaining legal advice, or the disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights.
  • Disclosure is required to protect our interests, or someone else's interests (for example, to prevent fraud or credit risk reduction).
  • It is to a third party for the purposes of providing administrative or processing services on our behalf. If such disclosure is required, we will take steps to ensure that the third party protects the personal data in the same way that we do and notify you of any changes to this privacy notice.
  • To any prospective purchaser of our business assets or organisation.

Security

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. This is done by:

  • Locating all personal data that we control on servers located in the United Kingdom.
  • Ensuring strict access controls to your personal data.
  • Encryption of the personal data on our website.

We also follow stringent procedures to ensure we work with all personal data in lie with the Data Protection Act of 1988.

Links From Our Site

Our website may contain links to other websites. Please note that we have no control of websites outside the cobanaenergy.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site's data protection and privacy policies in full.